Privacy policy

Last updated: August 7, 2026

This Privacy Policy explains how SP EVERLINE GOODS, trading as Kylora (“Kylora,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

We are committed to handling personal information responsibly and in accordance with applicable privacy and data-protection laws.

1. Information We Collect

Depending on how you interact with Kylora, we may collect or process the following categories of information.

Contact and Account Information

This may include:

• name;
• email address;
• telephone number, where provided;
• billing address;
• shipping address; and
• customer account information, where applicable.

Order and Transaction Information

This may include:

• order number;
• products purchased;
• order value;
• shipping method;
• order status;
• billing and shipping information;
• transaction date and time;
• payment-related transaction identifiers;
• authorization results; and
• refund or cancellation information.

We do not necessarily receive or store complete payment-card details. Payments may be processed by third-party payment providers and card networks.

Payment and Fraud-Prevention Information

To process transactions, reduce fraud, and verify orders, Kylora and its service providers may process information such as:

• payment authorization results;
• transaction identifiers;
• fraud-risk indicators;
• billing and shipping address information;
• IP address;
• device information;
• browser information;
• session information;
• network or technical information; and
• other information associated with payment or order verification.

Shipping, Fulfillment and Delivery Information

This may include:

• shipment tracking numbers;
• carrier information;
• shipment events;
• delivery dates and times;
• delivery-location information;
• carrier delivery scans;
• proof-of-delivery photographs;
• signatures, where available;
• failed-delivery information; and
• return-to-sender or collection information.

Customer Communications

If you contact us, we may retain information contained in your communications, including:

• emails;
• support requests;
• order inquiries;
• return or exchange requests;
• cancellation requests;
• refund inquiries;
• complaints; and
• any photographs, videos, or documents you provide.

Returns and Refund Information

This may include:

• return requests;
• reason for return;
• photographs or videos of products;
• return tracking information;
• proof of postage;
• inspection results;
• exchange records;
• refund decisions; and
• refund transaction records.

Website and Usage Information

When you use our website, we or our service providers may automatically collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• interactions with the website;
• referring pages;
• session information;
• cookie identifiers; and
• similar technical or usage information.

2. How We Collect Information

We may collect personal information:

• directly from you when you place an order or contact us;
• through your use of our website;
• from our ecommerce platform and payment providers;
• from fraud-prevention and security services;
• from carriers, fulfillment providers, and tracking services;
• from analytics, advertising, or cookie technologies where applicable; and
• from other service providers necessary to operate our business.

3. How We Use Personal Information

We may use personal information for purposes including:

• processing and managing orders;
• authorizing and processing payments;
• verifying transaction information;
• detecting, preventing, and investigating fraud or suspicious activity;
• fulfilling and shipping orders;
• providing tracking information;
• investigating delivery issues;
• processing cancellations, returns, exchanges, and refunds;
• providing customer support;
• communicating transactional information;
• maintaining business and transaction records;
• improving our website, products, and services;
• maintaining website security;
• complying with legal, regulatory, tax, accounting, or payment-network requirements;
• responding to payment disputes, inquiries, and chargebacks; and
• protecting the rights, property, and legitimate interests of Kylora, customers, payment-method holders, and service providers.

4. Payment Processing and Authorization

When you place an order, payment information may be processed by third-party payment providers, financial institutions, and card networks.

Kylora may receive information relating to the payment transaction, such as:

• authorization results;
• payment status;
• transaction identifiers;
• card type or limited card information;
• fraud-risk indicators;
• billing verification results; and
• related transaction information.

This information may be used to process the order, verify the transaction, prevent fraud, maintain records, and respond to payment disputes.

5. Fraud Prevention and Order Verification

We may use automated or manual measures to identify potentially fraudulent, unauthorized, or suspicious transactions.

For this purpose, we may process relevant information including:

• billing and shipping information;
• transaction history;
• authorization results;
• IP address;
• device or browser information;
• session information;
• fraud-risk indicators; and
• other transaction-related information.

Where reasonably necessary, we may request additional information before fulfilling an order.

If we are unable to reasonably verify an order, the order may be cancelled in accordance with our Terms and Conditions.

6. Shipping, Fulfillment and Delivery

We may share necessary order and shipping information with fulfillment providers, carriers, logistics providers, and tracking services in order to:

• prepare orders;
• ship packages;
• provide delivery updates;
• investigate delayed or missing shipments;
• verify delivery; and
• resolve delivery-related disputes.

Carrier records associated with an order may be retained where reasonably necessary for customer support, business records, fraud prevention, or dispute resolution.

7. Returns, Refunds and Customer Support

When you request a return, refund, exchange, replacement, or other resolution, we may process information necessary to investigate and resolve the request.

This may include:

• order information;
• photographs or videos;
• communications;
• return tracking;
• proof of postage;
• delivery records; and
• inspection or refund records.

Further information about these procedures is available in our Return Policy.

8. Payment Disputes, Inquiries and Chargebacks

If a payment dispute, chargeback, inquiry, or similar claim is opened, Kylora may process, retain, and disclose relevant information where reasonably necessary to respond to the claim.

Information provided to authorized payment or dispute parties may include relevant:

• order information;
• billing and shipping information;
• payment authorization information;
• transaction identifiers;
• fraud-prevention records;
• IP, device, or session information where available;
• customer communications;
• applicable store policies;
• shipping and tracking information;
• carrier delivery records;
• proof-of-delivery information;
• return records; and
• refund records.

Such information may be provided to parties such as:

• payment processors;
• acquiring banks;
• card networks;
• card issuers;
• financial institutions;
• payment providers;
• dispute-management providers; or
• other authorized parties involved in the transaction or dispute.

We only intend to use or disclose information that is relevant to the transaction, inquiry, or dispute.

9. Service Providers and Third Parties

We may use trusted third-party service providers to operate Kylora and provide our services.

These may include providers involved in:

• ecommerce platform services;
• payment processing;
• fraud prevention;
• fulfillment;
• shipping and logistics;
• package tracking;
• customer support;
• website hosting;
• analytics;
• advertising and marketing;
• email communications;
• security; and
• payment-dispute management.

These service providers may process personal information only as necessary to provide their services, perform contractual obligations, comply with applicable law, or protect legitimate interests.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used for purposes such as:

• keeping the website functioning;
• remembering preferences;
• maintaining shopping-cart or checkout functionality;
• security and fraud prevention;
• understanding website performance;
• measuring website usage;
• analytics; and
• advertising or marketing where permitted.

Some cookies are necessary for the operation of the website. Other cookies or similar technologies may be subject to your consent depending on applicable law and your location.

You may be able to control certain cookies through your browser settings or through cookie-consent tools made available on the website.

11. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional or marketing communications.

Where consent is required, marketing communications will be sent only where the appropriate consent has been obtained.

You may unsubscribe from marketing emails using the unsubscribe option included in those communications.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to an order, shipment, return, refund, security issue, or customer-support request.

12. Legal and Regulatory Disclosures

We may disclose personal information where reasonably necessary to:

• comply with applicable law;
• respond to a lawful request from an authority;
• comply with court orders or legal processes;
• prevent or investigate fraud;
• enforce our Terms and policies;
• protect our rights or property;
• protect customers or payment-method holders;
• establish, exercise, or defend legal claims; or
• comply with payment-network, banking, tax, accounting, or regulatory requirements.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, fraud-prevention, dispute-resolution, or regulatory purposes.

Different categories of information may be retained for different periods.

For example, order, payment, delivery, return, refund, customer communication, fraud-prevention, and dispute records may need to be retained after an order has been completed where necessary to:

• maintain transaction records;
• respond to inquiries or disputes;
• prevent fraud;
• comply with financial or legal requirements; or
• establish or defend legal claims.

We may delete or anonymize information when it is no longer reasonably required.

14. Your Privacy Rights

Depending on the laws applicable to you, you may have rights relating to your personal information, which may include the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing;
• request a copy or transfer of certain information;
• withdraw consent where processing is based on consent; and
• opt out of certain marketing communications.

These rights are not absolute.

For example, we may need to retain certain information where it is necessary for:

• legal or regulatory obligations;
• fraud prevention;
• financial records;
• transaction records;
• payment disputes or chargebacks;
• security;
• establishing or defending legal claims; or
• other legitimate purposes permitted by applicable law.

To make a privacy-related request, contact info.shopkylora@gmail.com.

We may need to reasonably verify your identity before completing certain requests.

15. International Processing

Because Kylora operates and works with service providers, fulfillment facilities, payment providers, carriers, and other business partners in different countries, personal information may be processed in countries other than the country in which you reside.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable law.

16. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their own account credentials, email accounts, devices, and payment information secure.

17. Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, tracking platforms, or other external services.

We are not responsible for the privacy practices of third parties.

We encourage you to review the privacy policies of any third-party services you use.

18. Children’s Privacy

Kylora is not intended for use by children who are not legally able to enter into a purchase transaction.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe that personal information relating to a child has been provided to us improperly, please contact info.shopkylora@gmail.com.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our business;
• website functionality;
• service providers;
• legal requirements;
• privacy practices; or
• security and fraud-prevention measures.

The current version of this Privacy Policy will be published on the Kylora website.

Where required by applicable law, we will provide additional notice of material changes.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

Kylora
Operated by SP EVERLINE GOODS
Email: info.shopkylora@gmail.com