Terms of service
Last updated: August 7, 2026
These Terms and Conditions (“Terms”) govern your use of the Kylora website and any purchase made through Kylora.
Kylora is operated by SP EVERLINE GOODS, trading as Kylora (“Kylora,” “we,” “us,” or “our”).
By accessing our website, using our services, or placing an order with Kylora, you agree to be bound by these Terms together with our applicable Return Policy, Shipping Policy, Privacy Policy, and any other policies expressly referenced in these Terms.
Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights that apply under applicable law.
1. Orders and Contract Formation
When you place an order through Kylora, you are making an offer to purchase the products shown in your order.
After an order is successfully placed, we will normally send an order confirmation to the email address provided during checkout. The order confirmation records the products ordered, order value, customer details, and shipping information provided at checkout.
An order may be subject to payment authorization, fraud screening, stock availability, address verification, and other reasonable checks before fulfillment.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- payment cannot be authorized;
- information supplied is incomplete or appears inaccurate;
- an order is identified as potentially fraudulent or unusually high risk;
- a product is unavailable;
- there is an obvious pricing or technical error; or
- fulfillment cannot reasonably be completed.
If we cancel an order after payment has been successfully collected, any applicable refund will be issued to the original payment method.
2. Payment Authorization
By placing an order, the person submitting the order represents that they are the cardholder or are authorized by the cardholder to use the payment method provided. By submitting the payment information, they authorize Kylora and its payment service providers to process the amount displayed at checkout.
The customer is responsible for ensuring that the payment method is used with the cardholder’s authorization before the order is submitted.
Payments may be processed through third-party payment providers and card networks.
For fraud prevention and transaction verification, Kylora and its payment providers may process information associated with the transaction, which may include billing information, shipping information, payment authorization results, fraud-risk indicators, IP address, device or session information, and related transaction records, in accordance with our Privacy Policy and applicable law.
3. Fraud Prevention and Order Verification
We take payment fraud and unauthorized transactions seriously and may use reasonable measures to detect, prevent, and investigate suspicious activity.
Orders may be reviewed using automated or manual fraud-prevention measures. Where reasonably necessary, we may request additional information before fulfilling an order.
If we are unable to reasonably verify an order, we may cancel it and issue any applicable refund rather than dispatching the goods.
These measures are intended to protect customers, payment-method holders, and Kylora from unauthorized transactions and other fraudulent activity.
4. Customer Information
You are responsible for providing accurate and complete information when placing an order, including your:
- name;
- email address;
- billing information; and
- shipping address.
If you discover an error in your shipping information, please contact info.shopkylora@gmail.com as soon as possible and include your order number and the correct information.
We will do our best to update your information before fulfillment. However, once an order has entered fulfillment or has been shipped, we may no longer be able to change the delivery address.
5. Products and Product Information
We make reasonable efforts to describe and display our products accurately.
Product images are intended to represent the products offered for sale. However, minor differences in color, appearance, texture, packaging, or finish may occur because of screen settings, lighting, photography, production tolerances, or reasonable manufacturing variations.
Nothing in this section permits us to supply a materially different product from the product ordered or limits your rights where an item is incorrect, damaged, defective, or otherwise not supplied in accordance with applicable consumer law.
Product availability may change without notice.
6. Pricing and Payment
The price charged for an order will be the price displayed at checkout when the order is placed, subject to correction of obvious technical or pricing errors.
Applicable shipping charges, where any, will be displayed at checkout before the purchase is completed.
We offer free shipping on orders over $50 USD. For orders below $50 USD, the applicable shipping cost will be shown at checkout.
International orders may be subject to customs inspections, import duties, taxes, or other charges depending on the destination. Further information is provided in our Shipping Policy.
7. Shipping and Delivery
Kylora currently ships to:
United States, United Kingdom, Canada, Ireland, Australia, and New Zealand.
Orders are typically processed and dispatched within 1–2 business days.
After dispatch, delivery typically takes 10–15 business days. Delivery times are estimates and may vary depending on the destination, carrier, customs processing, local delivery conditions, and circumstances outside our reasonable control.
After shipment, we normally send a shipping confirmation email containing available tracking information.
Customers should monitor the tracking information provided for delivery updates.
Full shipping terms are available in our Shipping Policy.
8. Delivery Records
Carrier tracking information, delivery scans, proof-of-delivery photographs, delivery-location information, signatures where available, and other carrier records may be retained and used as evidence relating to fulfillment and delivery.
Where a carrier records a parcel as delivered to the shipping address supplied with the order, that carrier record may be considered relevant evidence that delivery occurred.
This does not limit any mandatory consumer rights or prevent a customer from contacting us if they genuinely believe an order has not been received.
If there is an issue with a delivery, please contact info.shopkylora@gmail.com with your order number so that we can review the available carrier information and investigate where appropriate.
9. Failed Delivery, Unclaimed Packages and Address Issues
Customers are responsible for providing accurate and complete shipping information and for making reasonable arrangements to receive their order.
If delivery is unsuccessful, the carrier may make another delivery attempt or hold the package at a local collection point.
If a package is returned because it was unclaimed, refused, or could not be delivered because of incorrect or incomplete shipping information supplied with the order, please contact us.
We will review the circumstances and provide the appropriate next steps in accordance with our policies.
10. Order Cancellations
If you would like to cancel your order, please contact info.shopkylora@gmail.com within 4 hours of placing the order and include your order number.
We will do our best to process your cancellation before the order enters fulfillment.
After the 4-hour cancellation window, the order may already have been processed or prepared for shipment, and we may no longer be able to cancel it before dispatch.
If your cancellation is approved, any applicable refund will be issued to your original payment method.
11. Returns
Kylora provides a 30-day return policy.
A return request under our standard Return Policy must be submitted within 30 days of receipt of the order.
For standard returns, including change-of-mind returns, products must meet the applicable return conditions outlined in our Return Policy.
Customers must contact us before sending a return so that our customer support team can provide the appropriate return instructions and designated return address.
For standard returns, including change-of-mind returns, return shipping costs are the responsibility of the customer.
Full eligibility requirements, procedures, and return conditions are contained in our Return Policy.
12. Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact info.shopkylora@gmail.com as soon as possible.
We may reasonably request:
- your order number;
- a description of the issue;
- photographs or videos of the product; and
- photographs of the packaging where relevant.
If we confirm that an incorrect item was supplied, we will provide an appropriate resolution at no additional cost to you.
Damaged or defective products will be reviewed and handled in accordance with our Return Policy and applicable consumer law.
13. Size Issues
If you selected the wrong size when placing your order, the standard conditions of our Return Policy apply.
If Kylora supplied a size different from the size shown on your order confirmation, please contact us with your order number and clear photographs of the item received.
Once confirmed, we will provide an appropriate resolution at no additional cost to you.
14. Exchanges
Exchange requests are handled in accordance with our Return Policy.
The original item must satisfy the applicable return conditions where those conditions apply.
Exchange availability depends on product availability at the time the returned item is received and approved.
15. Refunds
For standard returns, the item must be returned to the designated return facility in accordance with the return instructions provided by our customer support team before a refund can be approved.
Damaged, defective, or incorrect items may be handled differently depending on the applicable resolution under our Return Policy.
Once a return has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be issued to the original payment method.
Approved refunds are typically initiated within 3–5 business days, although banks, card issuers, and payment providers may require additional time to post the funds to the customer’s account.
16. Returns Facility
Kylora operates production and fulfillment facilities in several Asian countries.
Approved returns must be sent only to the designated return facility identified in the return instructions supplied by our customer support team.
Our designated return facility is operated by our fulfillment partner in China.
Customers should not send returns to an address that has not been provided or confirmed by Kylora’s customer support team.
17. Electronic Communications and Order Records
When you provide an email address during checkout, we may use that address to send transactional communications relating to your purchase, including:
- order confirmations;
- shipping notifications;
- tracking information;
- cancellation information;
- return or refund communications; and
- customer-support correspondence.
You are responsible for providing an accurate email address and should check your spam or junk folder if an expected transactional email does not appear in your inbox.
Kylora may retain reasonable business records relating to an order, payment, fulfillment, customer communication, tracking, delivery, returns, and refunds where permitted by law.
18. Payment Disputes and Chargebacks
If you believe there is a problem with your order, payment, delivery, return, or refund, we encourage you to contact info.shopkylora@gmail.com so that we have an opportunity to investigate and resolve the issue.
Nothing in these Terms prevents you from exercising any lawful right to contact your bank, card issuer, payment provider, or relevant consumer authority.
Where a payment dispute, chargeback, inquiry, or similar claim is opened, Kylora may provide relevant transaction and order records to its payment processor, acquiring bank, card network, card issuer, dispute-management provider, or other authorized party where permitted by applicable law.
Such records may include relevant:
- order information;
- billing and shipping information;
- payment authorization information;
- transaction identifiers;
- fraud-prevention records;
- customer communications;
- applicable policies;
- shipment and tracking information;
- carrier delivery records;
- proof-of-delivery information;
- return records; and
- refund records.
The purpose of providing such evidence is to allow the relevant payment institution to assess the dispute based on the available transaction record.
19. Prohibited Use
You may not use the Kylora website or services for unlawful, fraudulent, abusive, or deceptive purposes.
This includes attempting to:
- use a payment method without authorization;
- knowingly provide false billing, shipping, identity, or transaction information;
- interfere with the website or its security;
- misuse our return, refund, promotional, or payment systems; or
- engage in conduct prohibited by applicable law.
We may refuse service, cancel orders, restrict future purchases, or take other reasonable action where fraud or abuse is reasonably suspected, subject to applicable law.
20. Intellectual Property
Unless otherwise stated, the Kylora name, website content, branding, graphics, product descriptions, designs, photographs, and other original website materials are owned by or licensed to Kylora or SP EVERLINE GOODS.
You may not reproduce, distribute, exploit, or use protected materials for commercial purposes without appropriate permission.
21. Third-Party Services
Our website may use or link to third-party services, including payment processors, carriers, tracking providers, analytics providers, and other service providers.
We are not responsible for third-party websites or services except to the extent required by applicable law.
Use of third-party services may also be subject to their own terms and privacy practices.
22. Accuracy of Website Information
We make reasonable efforts to keep information on the website accurate and current.
From time to time, information may contain typographical errors, technical errors, omissions, or outdated information.
We may correct such errors and update information where reasonably necessary.
If an error materially affects an already-placed order, we will take reasonable steps to contact the affected customer and provide an appropriate resolution.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Kylora and SP EVERLINE GOODS will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory rights available to consumers under applicable law.
24. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.
Information may also be processed by service providers necessary to operate the store, process payments, prevent fraud, fulfill orders, communicate with customers, deliver shipments, and resolve payment disputes.
25. Policy Incorporation and Priority
Our Shipping Policy and Return Policy form part of these Terms.
Where a provision in a specific policy deals more specifically with shipping, returns, refunds, damaged products, delivery, or cancellations, the relevant specific policy will apply to that subject matter, subject always to mandatory applicable law.
Our FAQ is provided to help explain commonly asked questions. Where there is an inconsistency between an FAQ answer and these Terms or an applicable formal policy, the formal Terms or applicable policy will govern, subject to applicable law.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services, policies, or legal obligations.
The date of the most recent revision will be displayed at the top of this page.
For an order already placed, the version of the Terms and applicable policies in effect at the time of the transaction will generally apply to that order, except where a change is required by law.
27. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
28. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce that provision where legally permitted.
29. Contact
For questions regarding these Terms, an order, shipping, returns, refunds, or customer support, contact:
Kylora
Operated by SP EVERLINE GOODS
Email: info.shopkylora@gmail.com