Shipping policy

Thank you for choosing Kylora. We’re grateful for your order and want you to have a smooth experience from the moment you place your order until it arrives at your door. Below you’ll find important information about our shipping process.

Our Global Shipping Promise

Kylora proudly operates production and fulfillment facilities in several Asian countries. By managing each stage of the process closely, we maintain consistent quality control and are able to offer carefully selected products at competitive prices while supporting reliable order fulfillment and shipping.

Where We Ship

We currently ship to the United States, United Kingdom, Canada, Ireland, Australia, and New Zealand.

Processing Time

Orders are typically processed and dispatched within 1–2 business days after your order has been successfully placed. Please note that processing time refers to the time required to prepare and dispatch your order and does not include delivery time.

Delivery Time

After your order has been processed and dispatched, delivery typically takes 10–15 business days. Delivery times are estimates and may vary depending on the destination, carrier, customs processing, local delivery conditions, and other circumstances outside our control.

Shipping Costs

We offer free shipping on orders over $50 USD. For orders below $50 USD, the applicable shipping cost will be displayed at checkout before you complete your purchase.

Return shipping costs are handled in accordance with our Return Policy.

Track Your Order with Ease

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. You can use this information to follow the latest status of your shipment. Please allow 2–3 business days after dispatch for the first tracking updates to appear.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at info.shopkylora@gmail.com as soon as possible.

Please include your order number, a description of the issue, and clear photos or videos of the product and packaging where applicable.

If we confirm that you received an incorrect item, we will arrange an appropriate resolution at no additional cost to you. Damaged or defective items will be handled in accordance with our Return Policy.

Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us at info.shopkylora@gmail.com with your order number.

We will review the tracking information and, where necessary, investigate the shipment with the carrier. Once the circumstances have been confirmed, our customer support team will provide the appropriate resolution.

Failed Delivery or Unclaimed Packages

Customers are responsible for providing accurate and complete shipping information at checkout and for making reasonable arrangements to receive their order.

If a delivery attempt is unsuccessful, the carrier may hold the package at a local collection point or make another delivery attempt. Please follow the carrier’s tracking information and instructions, as collection periods may vary.

If a package is returned because it was unclaimed, refused, or could not be delivered due to incorrect or incomplete information provided at checkout, please contact us at info.shopkylora@gmail.com. Our customer support team will review the circumstances and provide the appropriate next steps.

Order Cancellations

If you would like to cancel your order, please contact us at info.shopkylora@gmail.com within 4 hours of placing your order and include your order number.

We will do our best to process your cancellation before the order enters fulfillment. After the 4-hour cancellation window, your order may already have been processed or prepared for shipment, and we may no longer be able to cancel it before dispatch.

If your cancellation is approved, any applicable refund will be issued to your original payment method.

Customs, Duties and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges depending on the destination country.
Any applicable charges are determined by the relevant local authorities and may vary by destination. Please refer to the information provided at checkout and your local customs authority for further details.

Our Commitment to Quality

At Kylora, we are committed to offering carefully selected, high-quality products. We work closely with our production and fulfillment network to maintain consistent quality standards before orders are prepared for shipment.

Need Assistance?

If you have any questions about your order or shipment, please visit our FAQ page or contact us at info.shopkylora@gmail.com.

Our customer support team is available Monday through Friday, and we aim to respond to all inquiries within 1 business day.

Thank you for supporting Kylora – we can’t wait to deliver your order!